PRODUCT GUIDE - THERA

 

This guide provides instructions for the safe and effective use of THERA.  Please do read it before using the device.

 

Device Advisory

Consult a healthcare professional before us, especially if you have any existing medical conditions.  This product is not a substitute for professional medical advice or treatment.

This product is not a toy, and must be kept away from babies and children.  

 

Precautions 

To ensure proper usage, follow these precautions:

§  Limit usage to a maximum of three 20-minute sessions per day. 

§  Begin with the lowest temperature setting (40°C) if using the device for the first time. 

§  Temporary redness in the application area is normal and should fade shortly after use. 

§  If discomfort occurs, stop using the device and consult a healthcare professional. 

§  Do not use the device while sleeping or under quilts or blankets. 

§  Keep the device dry. Do not use it in bathrooms or other wet areas. 

§  Store the device out of reach of children and infants.

 

Operating Instructions

 

 

Follow these steps to operate the device:

§  To power on, press and hold the power button for two seconds. A single beep indicates activation. 

§  Press the power button briefly during use to lock the current settings. Press again to unlock. 

§  To power off, press and hold the power button for two seconds. A double beep indicates deactivation. 

§  Use the '+' and '–' buttons to adjust the temperature. Available settings: 40°C, 45°C, 50°C, 55°C, 60°C. A beep confirms each adjustment; a double beep indicates the highest or lowest setting. 

§  Press the 'M' button to activate the pulsation function. Choose between three intensity levels (L1, L2, L3). Each level corresponds to a different pulsation frequency and pattern.

 

Charging Protocol 

Adhere to the following guidelines when charging the device:

§  Please restrict charging output to standard 5w only.  Fast-charging (ie. above 5w) devices/plugs must not be used as it will cause damage to the product, voiding the product warranty.

§  Use the provided USB-C charging cable. Connect the USB-C end to the device controller and the USB-A end to a power source. 

§  During charging, the battery icon will flash. A constant battery icon indicates full charge. 

§  Charge the device when the battery icon shows one bar remaining or after 8–10 sessions of use, whichever comes first. 

§  Ensure the device is powered off while charging. Do not use the device during charging.

  

Care and Maintenance 

Maintain the device by following these care instructions: 

Controller 

§  Use a soft, non-abrasive cloth to clean the controller. 

§  Ensure the device is powered off and disconnected from any power source before cleaning. 

Sleeve 

§  Do not wash the sleeve. Use a soft cloth to wipe it clean. 

§  For sterilization, use a light alcohol-based disinfectant wipe.

FREQUENTLY ASKED QUESTIONS

How often should I be using Thera, and the recommended duration each time?

Thera's primary purpose is to provide on-demand relief, and hence can be quite easy to "over-relief".

We recommend limiting relief to a maximum of 03 sessions daily, per affected joint.

Each session will run for 20 minutes, before turning off automatically.

What temperature setting should I start off with?

We recommend starting at the lowest temperature setting of 40°C, experience the relief and adjust from there.

With infra-heat in a contained setting, temperatures can build up quite quickly, so it is best to start low and slow.

Can Thera be used concurrently with other physical activities, such as simple stretching or household chores?

Thera is most effective when it is correctly positioned, and stays correctly positioned on the affected joint.

With that, we recommend staying seated (ideal if knees were slightly bent) during the course of the 20 minutes session - just perfect for unwinding with your favorite beverage.

Can Thera be used during sleep?

We do not recommend using Thera during the course of sleeping, including any usage under quilts or blankets.

This is to ensure that Thera operates at optimal temperature range, and not overheat due to limited airflow.

When, and for how long should Thera be charged?

Similar to other rechargeable appliances, we recommend charging Thera only after the battery has been fully consumed.

Recommended charging duration is between 03 to 04 hours, using standard (ie. non-fast charging) 5w voltage.

It is important to note that fast charging (ie. above 5w) options will cause damage and must not be used.

This will ensure that the battery's performance and lifespan is kept optimal at all times.

Can Thera be used during the course of charging?

No, Thera must not be used whilst charging. This may affect the battery's true lifespan amongst other areas.

In such an event, the warranty coverage be voided.